Customer Service

Delivery

On receipt of your payment we will send your order out within 24 hours Monday to Friday. If it is by cheque it will need to clear at the bank first before we dispatch the order. You can choose a different address to your home address if you wish but the package needs to be signed for on delivery. We cannot guarantee the delivery time of day.

Returns and Exchanges

We hope you will love your new purchase from Love ur House but if you don’t for any reason you may return or exchange your purchase. We will accept returns as long as they are unused, not damaged and with tags attached. Please return items within 14 days of receipt for an exchange or refund.
Please return products with the original packing to:

Loveurhouse,
21 South Green Drive,
Stratford-upon-Avon,
Warwickshire,
CV379HR. 

We can not accept liability for goods lost or damaged in transit. Return postage costs will only be refunded if the item is faulty, and then we will of course reimburse you in full. We suggest you use recorded delivery via the Post Office. 

Many thanks for your interest in our products, we hope to be able to bring you great things at great prices.